Shipping Policy

At James Avery Artisan Jewelry, we aim to make receiving your handcrafted jewelry as seamless and convenient as possible. Our Shipping Policy outlines the details of our delivery services, including shipping costs, processing times, delivery windows, and tracking options—so you know exactly what to expect when you place an order with us.

1. Shipping Coverage & Eligibility

We offer shipping for all orders placed through our official website (www.jameseavery.com) to locations within the United States. Whether you’re ordering a single charm or a full jewelry set, every purchase qualifies for our shipping services, with no minimum order value required.

2. Shipping Costs: Complimentary for All Orders

We are proud to offer free standard shipping on every order—no exceptions, no hidden fees. This benefit applies automatically to all purchases, regardless of the number of items or total order value, as part of our commitment to providing exceptional value to our customers. You will never be charged for standard shipping when shopping with James Avery Artisan Jewelry.

3. Order Processing Time

Before your order ships, our team carefully prepares and verifies your items to ensure they meet our quality standards.
  • Standard Processing: Most orders are processed within 1-3 business days of submission. Business days exclude weekends (Saturday and Sunday) and major holidays, during which processing may be temporarily delayed.
  • Peak Period Adjustments: During high-demand periods (e.g., holiday seasons, sales events, or new collection launches), processing time may extend slightly (up to 5 business days) due to increased order volume. We will notify you via email if your order is affected by such delays.

4. Delivery Timeframes

Once your order is processed and dispatched, delivery times are determined by our trusted shipping carriers. We work with reliable partners to ensure timely delivery, and standard delivery typically follows this timeline:
  • Standard Delivery: After shipment, you can expect your order to arrive within 6-12 business days. This window accounts for transit time across different U.S. regions (e.g., shorter delivery times for nearby locations, slightly longer for remote areas).
  • Delivery Estimates: The delivery timeframe provided is an estimate, not a guarantee. While most orders arrive within the 6-12 business day window, occasional delays may occur due to factors beyond our control (e.g., weather conditions, carrier operational issues, or address verification holds). We will keep you informed if we become aware of significant delays affecting your order.

5. Order Tracking

We understand the importance of knowing where your order is at every step. To help you monitor your delivery:
  • Tracking Number Issuance: Once your order is shipped, we will send a shipment confirmation email to the email address associated with your order. This email includes a unique tracking number and a link to the shipping carrier’s website, where you can view real-time updates on your package’s location and estimated delivery date.
  • Tracking Limitations: Tracking information may take 24-48 hours to become active in the carrier’s system after your shipment confirmation is sent. If you do not see updates immediately, please check back later. If tracking shows no activity for more than 3 business days, contact our customer service team for assistance.

6. Shipping Address Requirements & Responsibilities

  • Accurate Address Submission: You are responsible for providing a complete, accurate, and up-to-date shipping address at checkout. This includes street name, apartment/unit number (if applicable), city, state, ZIP code, and any special delivery instructions (e.g., “leave at front door”).
  • Address Correction Requests: If you need to update your shipping address after placing an order, contact our customer service team immediately at service@jameseavery.com. We can only modify the address if your order has not yet been processed or shipped. Once the order is dispatched, we cannot change the address, and the package will be delivered to the address provided at checkout.
  • Undeliverable Packages: If a package is returned to us as undeliverable (e.g., due to an incorrect address, missing unit number, or recipient unavailability), we will notify you via email. You may then request a reshipment (with no additional shipping cost) or a refund. Reshipment will be processed within 1-3 business days of your request, and delivery will follow the standard 6-12 business day timeframe.

7. Special Shipping Notes

  • Gift Orders: If you are sending an order as a gift, we will include a packing slip without pricing information (per your request at checkout) and ship it directly to the recipient’s address. The same free shipping, processing, and delivery timelines apply to gift orders.
  • Custom/Personalized Items: Custom or personalized jewelry (e.g., engraved pieces) may require additional processing time (up to 5 business days) due to the artisanal craftsmanship involved. We will specify any extended processing time on the product page and confirm it in your order confirmation email. Once shipped, delivery follows the standard 6-12 business day window.

8. Contact Us for Shipping Inquiries

If you have questions about our Shipping Policy, need help tracking your order, or have concerns about delivery delays, please reach out to our customer service team:
  • Website: Visit www.jameseavery.com, log into your account, and navigate to “Order History” to view tracking details
  • Mailing Address: James Avery Artisan Jewelry, 36 Heritage Road, Quincy, Massachusetts 02169, United States
We are dedicated to ensuring your order arrives safely and on time, and our team is here to support you with any shipping-related needs.