Privacy Policy

At James Avery Artisan Jewelry (“we,” “us,” or “our”), we respect the privacy of every individual who visits our official website (www.jameseavery.com), shops with us, or interacts with our services (collectively, “you”). This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding that information. By using our website or engaging with our services, you acknowledge and agree to the practices outlined below.

1. Information We Collect

We collect personal information to provide, improve, and personalize your shopping experience, process orders, and communicate with you. The information we gather falls into two categories:

1.1 Information You Voluntarily Provide

You may choose to share personal information with us when you:
  • Place an order (e.g., full name, shipping/billing address, email address, phone number, payment details such as credit card information—note: we do not store full payment details; these are processed securely by trusted third-party payment processors).
  • Create an account on our website (e.g., username, password, contact information).
  • Reach out to our customer service team (e.g., via email at service@jameseavery.com, sharing questions, feedback, or order-related details).
  • Sign up for updates, newsletters, or promotional communications (e.g., email address).

1.2 Automatically Collected Information

When you visit or use our website, we may automatically collect non-personal or aggregated information to analyze website performance and enhance your experience. This may include:
  • Technical data (e.g., IP address, browser type, operating system, device information, pages visited, time spent on pages, and referral sources).
  • Usage data (e.g., order browsing history, product views, and interaction with website features like search tools or filters).

    This information is typically collected through cookies, web beacons, or similar tracking technologies. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit access to some website features.

2. How We Use Your Information

We use your personal information only for legitimate, transparent purposes that align with your interactions with us, including:
  • Process and fulfill orders: To verify your identity, process payments, ship your purchases (using your shipping address), and send order confirmations or delivery updates.
  • Provide customer support: To respond to your inquiries, resolve issues, and assist with returns, refunds, or exchanges (as outlined in our return policy).
  • Personalize your experience: To recommend products based on your browsing or purchase history, tailor website content to your preferences, and remember your account details for future visits.
  • Communicate with you: To send important updates (e.g., order status, shipping delays), respond to your messages, and share promotional content (e.g., sales, new collections) if you have opted in to receive such communications. You may unsubscribe from promotional emails at any time using the “unsubscribe” link in the email.
  • Improve our services: To analyze website traffic, identify trends, fix technical issues, and enhance the functionality, security, and quality of our website and jewelry offerings.
  • Ensure security: To detect and prevent fraud, unauthorized access, or other misuse of our website or services.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Trusted service providers: We partner with third-party vendors to help us process orders (e.g., payment processors like PayPal or credit card companies), fulfill shipments (e.g., shipping carriers), manage our website, or send marketing communications. These providers are contractually obligated to protect your information and use it only to perform the services we request.
  • Legal requirements: We may disclose your information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, property, or the safety of our customers, employees, or the public.
  • Business transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the new owner or entity, provided they agree to uphold the terms of this Privacy Policy.

4. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to prevent unauthorized access, use, disclosure, or alteration. These measures include:
  • Secure socket layer (SSL) encryption for data transmitted between your browser and our website (indicated by “https://” in the website URL).
  • Restricted access to personal information (only authorized employees or service providers may access it).
  • Regular reviews and updates to our security practices to address emerging risks.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to taking all reasonable steps to safeguard your data.

5. Your Rights Regarding Your Information

You have certain rights regarding the personal information we hold about you. To exercise these rights, please contact us at service@jameseavery.com:
  • Access: Request a copy of the personal information we have collected about you.
  • Correction: Ask to update or correct inaccurate or incomplete information (e.g., updating your shipping address in your account).
  • Deletion: Request that we delete your personal information, subject to legal or operational requirements (e.g., we may need to retain order details for tax or record-keeping purposes).
  • Opt-out: Unsubscribe from promotional communications at any time (you will still receive essential updates, such as order confirmations).
  • Data portability: Request that we transfer your personal information to another service provider, where technically feasible.
We will respond to your request within a reasonable timeframe and may ask for additional information to verify your identity before fulfilling the request.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party sites. We recommend reviewing the privacy policies of any third-party website you visit to understand how they collect and use your information. We are not responsible for the privacy practices or content of third-party sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. When we make updates, we will revise the “last updated” date at the top of this page (note: per your request, specific dates are excluded; we will notify you of material changes via email or a prominent notice on our website). We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
  • Email: service@jameseavery.com
  • Website: www.jameseavery.com
  • Mailing Address: 36 Heritage Road, Quincy, Massachusetts 02169, United States