Refund Policy

At James Avery Artisan Jewelry, we want you to be completely satisfied with your purchase. Our Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for all customers. By placing an order with us, you acknowledge and agree to the provisions below.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:
  • The item(s) must be returned within 60 days from the date of delivery.
  • The item(s) must be in their original, unused condition—this includes no signs of wear, scratches, or damage, and all original packaging, tags, certificates of authenticity (if applicable), and accessories must be included.
  • You must provide a valid proof of purchase, such as the original order confirmation email, order number, or receipt.
  • Customized or personalized items (e.g., engraved jewelry, made-to-order pieces) are not eligible for refunds unless they are defective, damaged, or incorrect (due to our error) upon receipt.

2. How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Service: Before sending back your item(s), reach out to our customer service team via email at service@jameseavery.com to request a Return Authorization (RA) number. Include your order number, the name of the item(s) you wish to return, and the reason for the refund in your email.
  1. Receive RA Confirmation: Once your refund request is reviewed and approved, we will send you an RA number and detailed instructions on how to package and ship the item(s) back to us. Returns without a valid RA number will be rejected and returned to you at your own expense.
  1. Ship the Item(s): Package the item(s) securely to prevent damage during transit. We recommend using a trackable shipping method (e.g., USPS with delivery confirmation) and retaining the tracking number for your records—we are not liable for items lost or damaged while being returned to us.
  1. Await Inspection: Upon receiving your returned item(s), our team will inspect them to verify they meet the eligibility criteria outlined in Section 1. We will notify you via email once the inspection is complete.

3. Refund Processing & Timing

  • Approved Refunds: If your return is approved, we will process your refund within 5-10 business days of completing the inspection.
  • Refund Method: Refunds will be issued to the original payment method used to place the order (e.g., credit card, debit card). This ensures the security of your financial information and aligns with our commitment to transparent transactions.
  • Currency: All refunds are processed in United States Dollars (USD), consistent with our pricing and payment policies.
  • Processing Delays: Please note that while we process refunds promptly, the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Typically, this takes an additional 3-7 business days, but it may take longer in some cases. We cannot expedite this part of the process, as it is controlled by your financial institution.

4. Special Cases & Exceptions

  • Defective, Damaged, or Incorrect Items: If you receive an item that is defective, damaged, or not what you ordered (due to our error), please contact us within 7 days of delivery at service@jameseavery.com. Include photos of the item(s) and packaging, along with your order number, so we can resolve the issue quickly. We will cover all return shipping costs for such cases and offer a full refund, replacement, or repair (at your choice) once we confirm the issue.
  • Cancelled Orders: If you wish to cancel an order before it has been processed (i.e., before you receive a shipment confirmation email), contact us immediately at service@jameseavery.com. If the order has not yet been dispatched, we will cancel it and issue a full refund within 5-10 business days. If the order has already been shipped, you will need to follow the return and refund process outlined in Sections 1-3.
  • Gift Purchases: If you received a James Avery Artisan Jewelry item as a gift and wish to request a refund, you will need the original order number (provided by the gift giver) and proof of delivery. Refunds for gift purchases will be issued to the original payment method used by the gift giver, unless otherwise arranged with our customer service team.

5. Contact Us for Refund Inquiries

If you have questions about our Refund Policy, need help initiating a refund, or want to check the status of an existing refund request, please contact our customer service team:
  • Mailing Address: James Avery Artisan Jewelry, 36 Heritage Road, Quincy, Massachusetts 02169, United States
We are committed to resolving refund-related matters fairly and efficiently, ensuring your experience with James Avery Artisan Jewelry remains positive.